FAQs & ANSWERS
We offer reasonable pricing health care plans, insurance packages based on financial conditions of clients.
01. What services do you provide?
We provide comprehensive and compassionate care tailored to the unique needs of our clients. Our services encompass a wide range of support which include;
• Live-in and Live-out care tailored towards client’s needs
• Geriatric/Companion care
• Respite Care (Short-term Care)
• Convalescence Care (Recovery Care)
• Emergency Homecare
• In-patient Care (Assistance for hospitalized clients)
• Welfare Checks
• Physio & Massage Therapy
• Dietician Service & Nutritional Plan
• Hospice and palliative care
02. Are your caregivers trained?
Our caregivers are professionally trained caregivers and nurses, committed to delivering high-quality and compassionate care.
03. How do you assess your caregivers?
We conduct thorough interviews that assess candidates' clinical background, caregiving experience and level of professionalism to ensure quality and reliability.
04. Can I choose my caregiver?
Clients can choose the caregiver’s gender and qualifications. We assess each client’s condition and match them with the most suitable caregiver from our qualified team.
05. Do you provide live-out and live-in care?
Yes. We provide both live-in and live-out care suited to your preference.
06. How quickly can services be started?
Our services begin as soon as family members agree to work with TLHHC.
07. Do you accept insurance
Yes. However, not all insurance providers may be eligible.
08. Can services be customized to meet specific needs?
Services are tailored to client’s and family needs.
09. Is there a long-term commitment required?
No. However, clients will have to give a month’s notice before terminating their contract with the agency.
10. How do you ensure quality and monitor caregiver performance?
We conduct daily check-ins with caregivers through messaging and phone calls to monitor their performance and address any immediate concerns. Additionally, periodic welfare checks are carried out to ensure caregivers maintain the highest standards of professionalism and provide consistent and compassionate support to our clients. We also train caregivers intermittently. Management also ensures caregivers send daily reports of the client’s health.
11. Do you offer companionship or only personal care?
Yes, we offer companion care, emotional support and assistance with activities of daily living amongst others. Our carers help reduce feelings of loneliness and promote mental well-being, ensuring clients enjoy a more fulfilling and connected lifestyle.
12. What if my loved one does not get along with the caregiver?
Our caregivers are thoroughly trained to adapt to the unique needs of each client. However, in the unlikely event that a caregiver does not meet expectations, a replacement will be promptly provided to ensure uninterrupted and high-quality care.
13. How do you protect client privacy and confidentiality?
All client information is handled with the utmost confidentiality and is strictly shared only with family members directly involved in the client’s care. Our caregivers are trained to adhere to strict confidentiality policies, ensuring that all personal and medical details remain private and secure at all times.
14. How do I know if my loved one is being properly cared for?
Monthly/periodic reports are prepared to provide the client’s family with a detailed and transparent overview of their loved one’s progress and the care they receive.
15. Can we meet the caregiver beforehand?
Definitely. Caregivers are introduced to clients beforehand to allow time for familiarization, bonding, and understanding of the individualized care plan.
16. Do you provide hospice or palliative care?
Yes, we provide compassionate hospice and end-of-life care support for individuals who need it, ensuring comfort, dignity, and emotional support during this critical time.
17. Do you provide hospice or palliative care?
Yes, we provide compassionate hospice and end-of-life care support for individuals who need it, ensuring comfort, dignity, and emotional support during this critical time.
18. Do you offer care for individuals with disabilities or chronic illnesses?
Yes, we provide dedicated care for the elderly with disabilities or chronic illnesses.
19. How do you handle complaints or concerns?
Complaints and concerns are always welcomed and treated with utmost seriousness. We carefully consider your feedback and promptly implement any necessary adjustments to improve the quality of care.
20. What geographic areas do you serve?
We proudly offer our services nationwide, ensuring quality care is accessible wherever you are.
21. Are your services affordable?
We understand that affordability is a major consideration when choosing homecare. That is why we offer flexible options tailored to meet both your needs and your budget. Whether you require a few hours of assistance per week or full-time care, we’ll work with you to create a plan that is cost-effective without compromising on quality.
22. How do I get started?
Simply contact us via phone or any of our social media platforms to have a team member ready to take you through the necessary steps.
23. Can family members be involved in the care planning?
Absolutely. Family engagement is encouraged in care planning and ongoing updates, especially when advocating for loved ones.
24. What steps do you take to prevent caregiver burnout?
We monitor workloads, provide support, and usually run weekly or bi-weekly shifts to keep caregivers healthy and motivated.
25. Are your caregivers comfortable working in households with pets?
Caregivers vary in their comfort with pets due to allergies or personal preferences. We carefully consider this during the matching process to ensure a suitable and comfortable placement for both the caregiver and the client.